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Student Complaints Procedure
If you are unhappy with any part of our service, please tell us so we can put it right.
Speak to us
Contact your counsellor or our office. Most issues can be resolved quickly.
Make a formal complaint
Write to our Director:
Emailhari@hkglobaleducation.com
Phone+91 90303 89515
Nellore office2nd Floor, 25-2-448, Vedayapalem, Nellore – 524004
Tenali officeShop No. 3, Door No. 9-175, Main Road, Angalakuduru, Tenali – 522211
Please include:
- Your name and contact details
- The university concerned
- What happened, with dates
- Any supporting documents
- The outcome you want
Still not satisfied?
You can raise your concern directly with your university, which has its own process for concerns about the agents it works with.
Our timeframes
2 working daysto acknowledge your complaint
10 working daysto give you a full written response
Fair handling
All complaints are handled fairly and confidentially, and making one will never affect the support you receive.
LAST UPDATED: OCTOBER 2026